Application
This unit describes the skills and knowledge required to develop and monitor the processes for managing identified breaches in the fulfilment of compliance requirements within an organisation.
This unit applies to individuals who are responsible for evaluating and reporting on the operation and effectiveness of an organisation’s compliance management system.
Application of this unit must be consistent with the relevant sections of standards and legislative requirements.
Elements and Performance Criteria
1. Develop processes for responding to breaches | 1.1 Collect and interpret information on current compliance requirements applicable to the organisation 1.2 Develop and document procedures for identifying, classifying, investigating, rectifying and reporting breaches in compliance requirements |
2. Monitor adherence to compliance requirements | 2.1 Monitor and evaluate organisation’s operations and compliance management information systems and identify breaches in compliance requirements 2.2 Review and evaluate information on potential breaches in compliance requirements 2.3 Discuss findings with relevant stakeholders and confirm accuracy of compliance assessment |
3. Manage the identification and rectification of breaches in compliance | 3.1 Assign stakeholders to identify, classify, investigate and rectify breaches in compliance requirements 3.2 Inform senior stakeholders of all breaches in compliance requirements and corrective action according to organisational policies and procedures |
4. Communicate with relevant stakeholders during breach management | 4.1 Communicate breaches and rectification actions with relevant stakeholders 4.2 Seek and action advice from relevant stakeholders on the management of breaches in compliance requirements |
5. Evaluate the response to and rectification of breaches | 5.1 Monitor action to manage and rectify identified breaches in compliance requirements according to organisational policies and procedures 5.2 Confirm success in rectification of compliance breaches and notify relevant stakeholders 5.3 Identify issues in the rectification of compliance breaches and initiate action, where required 5.4 Refer reports of recurring breaches of compliance to relevant stakeholders |
6. Document and distribute breach management activities and outcomes | 6.1 Document and report identified breaches in compliance requirements in accordance with organisational policies and procedures 6.2 Maintain and store records of breaches in compliance requirements 6.3 Document and report the action to rectify identified breaches in compliance requirements and the outcomes of this action 6.4 Distribute reports on breach management to relevant stakeholders |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
manage at least two different breaches of compliance requirements.
In the course of the above, the candidate must:
develop, monitor, and communicate processes for the management of breaches
obtain and keep up to date with organisational compliance requirements
identify and assign staff to manage breaches
identify and inform senior management and regulatory authorities of breaches
report corrective action activities and outcomes.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
compliance requirements applicable to organisation
key elements of compliance management systems, including:
documentation of compliance requirements relevant to the organisation
functions, accountabilities and responsibilities within the organisation
compliance related management information systems
breach management policies and procedures
compliance reporting procedures
process for communication of information on compliance requirements to relevant stakeholders
techniques and performance indicators for monitoring the operation of a compliance management system
potential breaches in compliance requirements
reporting processes on compliance management.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
legislation, regulations, standards and organisational policies and procedures relevant to compliance requirements
data files relevant to performance evidence.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Reading | Recognises and evaluates complex texts in various forms to determine key information and specific requirements and responsibilities Analyses industry specific complex texts to determine and distinguish compliance requirements |
Writing | Produces reports matching style of writing to purpose and audience Documents and records findings using required organisational formats |
Oral Communication | Presents specialised information to a range of audiences using structure and language to suit the audience Uses active listening and questioning to elicit the views and opinions of others |
Self-management | Organises, plans and sequences own workload and schedules work activities of others |
Problem solving | Systematically gathers, analyses and evaluates all information in order to make informed decisions about management of compliance breaches |
Technology | Uses a range of digitally based technology and applications to access, organise, integrate and share information |
Sectors
Technical Skills – Audit and Compliance